Refund policy

Return Policy

Southern Drone OPS Return Policy

We want you to be completely satisfied with your purchase from Southern Drone OPS. Our return policy is designed to provide you with peace of mind when it comes to your drone-related needs. Please review the following information to understand the return process:

Returns: We offer a 10-day buyer's remorse return policy, ensuring that you have ample time to assess your purchase. If you find that the product doesn't meet your requirements, we're here to assist you.

Unopened Boxes: Unopened boxes can be returned within the 10-day period without incurring any restocking fees. Your satisfaction matters to us, and we want to make the return process as hassle-free as possible.

Return Shipping: While returning the product, please note that the buyer is responsible for the return shipping cost. We recommend using a reliable shipping method to ensure the safe return of the item.

Email for Instructions: Before initiating a return, please reach out to us at support@southerndroneops.com. Our team will provide you with clear instructions to ensure a smooth return process.

Proof of Purchase: To facilitate the return process, please provide a receipt or proof of purchase. This helps us quickly verify your transaction and expedite the refund procedure.

Opened Boxes: In the event that you've opened the box, a 15% restocking fee will be applied. We understand that assessing the product might require opening the packaging, and we appreciate your understanding regarding this fee.

Damage or Incorrect Items: If you receive a damaged or incorrect item, please contact us at support@southerndroneops.com within 5 business days of receiving your shipment. Our team will work swiftly to make the necessary corrections.

Refusal of Delivery: If you refuse a delivery, except for cases of damage or a damaged box, the actual shipping charges incurred will be your responsibility. Once we receive the package back, we'll issue a refund for the purchase price, minus the shipping cost.

Incorrect Shipping Address: In the case of a returned package due to an incorrect address provided by you, there will be an additional shipping charge. This charge applies even if the original shipment was under a free shipping promotion. If you wish to have the package reshipped, a reshipping fee will be applicable.

Limitation of Liability: We want to ensure you're aware that Southern Drone OPS will not be liable for any indirect, incidental, special, or consequential losses or damages. Your understanding of this limitation is appreciated.

Thank you for choosing Southern Drone OPS for your drone needs. We're committed to providing you with quality products and exceptional service. If you have any questions or concerns, please don't hesitate to contact our dedicated customer support team.

Fly high with confidence!

The Southern Drone OPS Team